Account Management / Client Services

Senior Account Manager - This role will see you responsible for the identification of new revenue streams through the expansion of our customer base and growth of existing accounts

Sales experience; understanding of Email, Web, SMS, and IVR technology; marketing & communication services experience

You have a high level of attention to detail, good understanding of the sales process, commercial negotiation & contracts and excellent customer service skills

Client Services Representative - you will be ensuring that our client's orders are completed on time as manage their requests from beginning to end. You will liaise with staff throughout various departments of Salmat to ensure service deadlines are met

(Read about Kate Levy who joined Salmat as an Account Coordinator while studying and is now  a Senior Account Manager)

Excellent communication and interpersonal skills; sound literacy and numeracy skills; proficient in the use of Microsoft Office Suite; customer service experience

You  have a flair and drive for outstanding customer service. This is a high paced, team orientated environment where your strong administrative and multi-tasking skills will be utilised

Administration

Executive Assistant - this role will see you providing secretarial and administrative support; organising business appointments and travel arrangements; screening telephone calls, fielding inquiries and requests and escalating urgent matters as appropriate; managing a team of executives / managers diaries to make / co-ordinate appointments, book rooms and notify attendees

Previous experience in a similar personal / executive assistant role with excellent administration and computer skills

You will have the ability to liaise with stakeholders at an executive level, work under pressure and multi-task

Sales Account Coordinator- this role  will be responsible for servicing of both new and existing business client distribution by providing direct administrative support to the Account Management team

The successful candidate will need to demonstrate sound administration experience, with exceptional attention to detail.

Your are an enthusiastic, self motivated individual with a passion for sales, marketing, administration and team support

Contact Centre – Customer Service

Customer Service Agent - this role will be a combination of handling customer calls, responding to customer letters and enquiries, resolving issues about customer accounts and daily administrative tasks

(Read about Rebecca McClellan who commenced as a Customer Service Agent and progress into a Senior IT Manager role)

Superior customer service skills and experience is key to be successful in this role

If you love a team environment, are organised, like variety and have impeccable written and verbal communication skills then this role are for you

Contact Centre – Team Leader

Team Leader - the successful applicant will be running a team of dedicated sales agents. The role will include managing, motivate and coach a team to ensure a high level of performance and quality, conducting performance reviews and performance management if required, encouraging and maintaining a positive team attitude

Successfully completed Certificate III in Customer Service; substantial call centre experience; previous leadership experience will be highly regarded. You will also have excellent interpersonal and communications skills, time management skills, ability to communicate with and relate to a wide range of people

Although we do at times recruit a Contact Centre Team Leader role externally, we are most likely to promote an internal Contact Centre Agent into this position, hence you will rarely see it advertised on our website! Why not apply into a Contact Centre Agent role? 

Contact Centre – Management

Contact Centre Manager – in this role you will be a key decision maker in driving change and optimisation through the contact centre, working with an experienced management team to proactively manage, track and monitor against KPI's and organisational behaviours

Proven experience within a Contact Centre as Contact Centre Manager , Client Relationship Management experience – managing internal and external stakeholders, commercial development experience – identifying growth and optimisation opportunities within existing accounts or projects

As in the case of a Team Leader, it is rare that we will recruit a Contact Centre Manager role externally. Most of our Contact Centre Management opportunities are sourced internally via high performing Team Leaders. Read about Louis Meyer and Levent Aydinwho commenced with Salmat as a Contact Centre Agents and are now Contact Centre Managers

Contact Centre Sales – Inbound or Outbound

Sales Consultant - this position will have you utilising your sales experience to create relationships with existing and potential customers to identify sales leads and opportunities

(Read about Louis Meyer and Levent Aydin who commenced with Salmat as a Contact Centre Agents and are now Contact Centre Managers)

This positions suits results driven sales people who are flexible, team players with excellent communication skills. Experience in sales either in a contact centre (preferred) or retail setting would be highly regarded

If you are a talented & passionate contact centre agents skilled in the art of building customer relationships. You must have excellent sales experience, drive and a can do and results driven attitude. You will also be resilient, highly motivated and will enjoy a challenge

Corporate Sales & Business Development

Business Development Manager - This role will see you developing and managing the client base and growing the awareness of the Salmat brand. You will work closely with key contacts that influence their decisions, maximising opportunities for Salmat

Business development experience within the relevant market is key, excellent relationship management skills, ability to promote products and services effectively, ability to plan and present material in a persuasive manner to gain agreement or settlement, ability to think strategically

If you are a strong sales performer who enjoys identifying, analysing and promoting products and has the strategic drive to understands customer objectives with a focus on value for money and ultimately a strong return

Data Entry

Data Entry Agent – this role will see you processing orders and taking inbound calls in regards to orders, maintenance of accounts and a range of other general enquiries

You will have excellent data entry typing speed and accuracy, strong computer literacy and confidence using multiple applications, excellent objection handling skills and the ability to work in a high pressure environment

You are seeking an entry level role and have excellent communication skills – both verbal and written

Direct Sales

Field Sales Consultant - you will be responsible for providing the right product or package that suits the customer's needs

You are a good listener who knows how to understand customer requirements and turn them into sales

If you have a confident personality and would like to earn generous bonuses and commissions for your sales skills

Finance & Accounting

Senior Financial Accountant - This role is responsible for providing timely and accurate financial accounting services nationwide as well as supervising, coaching and developing one direct report. You will use your extensive knowledge of financial accounting complemented by your ability to work with the business to formulate solutions to technical or commercial issues and improve business processes

You will have experience in a commercial environment with CPA / CA qualifications

Are an accountant with commercial experience looking to work for an innovative growing organisation

Collections Administrator - The aim of this role is to improve cash flow, minimise losses and increase recoveries

You will have a strong understanding of legal debt management the ability to build fruitful working relationships with internal and external customers

If you have previous experience working in a credit / debt collection environment, excellent problem solving skills, advanced negotiation skills and have a strong work ethic and commitment to service excellence

Graphic Design / Creative

Advertising Administrator – This role includes sales processing and system administration tasks and responsibilities, performing quality assurance testing on client creative and ad tags, liaising with clients and Business Development Managers to provide accurate information and post campaign analysis reports

To be successful in this role, it is expected that you possess an exceptional level of attention to detail, superior relationship building and interpersonal skills and display a methodical approach in completing all your assigned tasks. You will be highly organised and adept at communicating priorities to your stakeholders

This is an ideal role for a junior advertising professional

Graphic Designer – your role is to turn our clients’ visions into reality. You will be working with an experienced, creative and professional outfit including animators, multimedia developers, flash developers, a screen based digital designer and a team of instructional designers/writers

Solid understanding of graphic design principles combined with strong communication skills. Strong organisational skills are also essential in order to produce high quality work to tight deadlines. You will have exceptional knowledge of Abode suite and a professional, creative and adaptable design style

You are a creative and skilled designer with commercial experience within a studio or agency environment

HR & Training

People & Culture Officer – this role will see you implementing and advising on People and Culture processes and company policies, procedures and initiatives within the division for the purpose of achieving strategic business objectives and maintaining a safe work environment

Experience in a generalist human resources position with safety involvement, preferably with relevant tertiary qualification.

Exposure to and knowledge of a diverse range of People and Culture  activities including learning & development, remuneration, industrial relations, recruitment and administration

You have a proven HR background, a knowledge of the employment legislation and excellent communication skills

Instructional Design / Trainer

Trainer – you role will be to design and develop necessary sales training materials and facilitate effective sales and product training to achieve the clients’ goals

You will have excellent training experience within the contact centre industry, effective training and facilitation skills and strong instructional design skills

You are a highly enthusiastic and confident with the ability to work autonomously and build effective relationship

Senior Instructional Designer - your role will see you analyse client materials and design learning solutions. You will work closely with in-house designers and developers and design assessment mechanisms that measure the achievement of learning objectives

You will have strong professional experience in the instructional design field and be able to demonstrate a creative, professional and adaptable writing style. Your sound knowledge of the educational and adult learning theories will also be key

You are an experienced and enthusiastic instructional designer with the ability to liaise with stakeholders and subject matter experts to deliver to project briefs

Information Technology / Digital

IT Helpdesk Support - this role will see you provide efficient, courteous customer service and to ensure that service levels are met. You will have commercial experience in Helpdesk Support

You have experience within a help desk support role and excellent customer service skills

You have IT Helpdesk experience and see it a priority to deliver excellent customer service to internal stakeholders

Analyst Programmer - this role will see you responsible for analysing, developing, implementing and maintaining applications within the IT Development Group to satisfy client needs and objections. This will involve designing, coding, testing and installing application programs to meet user requirements

A thorough knowledge and proven experience of various IT programs and languages, commercial experience with programming and application design

If you have strong programming experience with relevant IT skills, coupled with exceptional problem solving and analytical skills and the ability to work within a team

Project Manager - this role will require you to manage the end-to-end delivery of the transformation of the communications platform for both internal customers and our contact centre business

(Read about Damien Donnelly who joined Salmat as a Data Analyst, was promoted to Head of Insights & Search and is currently a  Product Manager for the Lasoo business)

Experience within Information Technology, IT Project Management  experience with experience in Enterprise Level Project Management. Formal PM qualifications – desirable and a tertiary level qualifications in Computer Science or Business are highly regarded

If you possess an understanding and application of Project Management competencies, along with an understanding of business requirements and technical limitations as determined by enterprise architecture. You will also demonstrate strong operations and system planning skills across a range of technologies along with financial literacy to forecast and manage project budgets

Manufacturing / Operations

Print Operator - qualified Print Finisher who can assemble, finish, bind and cover books, other publications and printed products by hand or machine, as well as undertake relief delivery of these finished products to our customers throughout metropolitan Adelaide, as required

Experience within print, ability to achieve targets, good attendance and the ability to maintain safe work in a fact paced environment

If you can show initiative, motivation, attention to detail and an understanding of machinery

Marketing & Communications

Marketing & PR Consultant - this opportunity will see you responsible for all Marketing and Public Relations activities within a specific part of the business. You will initiate and planning PR campaigns, creating and executing short and long term marketing plans, writing and editing Press Releases, in-house newsletters, speeches and articles

PR / Marketing experience, Tertiary qualification in Marketing, PR or Communications. Self starter, someone with initiative, keen eye for detail, inquisitiveness and hunger for problem solving. You will also have the ability to quickly grasp and apply complex technical systems and concepts

If you have PR / Marketing experience and would like to take the next step in your career

Operations Analyst

Operations Analyst – this role is responsible for all aspects of the administration and workforce planning within the operation along with the supporting the Operations Manager in tweaking the outbound dialer capabilities. The position requires the person to provide input and monitoring around KPI's within the contact centre and providing feedback to the management team on agent performance

Accurate data entry, positive attitude, an Understanding of all ASIC PS 146 requirements for data management, analytical, ability to learn outbound dialer software, exceptional knowledge of Word and Excel, ability to adhere to deadlines, ability to deal with matters of a confidential nature.

Previous experience in operating and working with an outbound predictive dialer. Communicate effectively across all levels and backgrounds

This role is truly a rare opportunity to get your foot in the door of the world of high volume outbound sales utilising state of the art outbound dialer technology

Project Management

Project Manager – you will be responsible for managing the end-to-end delivery of small to medium sized internal and client-facing projects, providing leadership in all aspects of project delivery and participant accountability

You will have a sound understanding and application of project management competencies including scope, time, cost, quality, HR, communications, risk, procurement and integration. Sound application of change management competencies and financial literacy to forecast and manage project budgets is also key

If you can demonstrate experience in a service-orientated environment, ability to manage competing deadlines and excellent influencing and relationship management skills

Quality Assurance

Quality Analyst – you will providing solutions for those impacted in a skilled and empathetic manner

Proven accuracy and attention to detail - this role is where you can really focus. Previous experience with Quality Assurance/Analysis would be very well regarded

Here is your chance to bring your keen eye for detail and result orientation into a contact centre where there mistakes can have a terrible impact. The outcomes we provide to our customers can really change lives, so it needs a the right kind of person to notice every step of the process for every single customer is done properly.

Retail / Kiosk Sales

Kiosk Advisor - Salmat utilises a broad range of technology and communication channels to engage consumers on a one to one basis on behalf of its many high profile clients. Our rapidly expanding retail division requires a competitive and charismatic individual to present Australia's leading subscription provider in the Retail environment.

Previous Retail or sales experience

Enjoy working in a busy and challenging environment, excellent communication & presentation skills, flexibility with working on weekends  

If you have a can do attitude and a positive outlook, we want to hear from you. You will receive full retail and product training

Recruitment

Recruitment Consultant - your role will involve sourcing and selecting candidates across a range of positions from front line warehouse roles through Contact Centre Agents, to IT, Business Development, Marketing and Senior Executives

Exposure to recruitment through prior experience in an agency or other in-house environment is essential

If you are an experienced recruiter with excellent communication and relationship management skills

Senior Management

Executive General Manager - reporting into the CEO of one of our divisions, this role is responsible for growing, developing and managing this particular business. You will deliver a product strategy, budgets and identify areas for growth, which leading a team

An ability to demonstrate experiences and skills to commercialise business opportunities, ability to cross the divide between strong comprehension of the technology to commercialising it, leadership skills & proven ability to run profit and loss based business unit, proven strategic capabilities

If you are an experienced leader with experience within the industry, coupled with drive, integrity and vision

Sales Director - this role will see you responsible for driving revenue growth in the retail sector and assist in the retention of existing revenue through demonstrated sales performance, leadership, industry expertise and innovation

A proven track record working within selling to "C level" executives; proven strategic sales ability including outstanding negotiation skills, persuasive ability and excellent communication skills; expert product and industry knowledge coupled with the ability to deal with clients at all levels and translate client needs into complete solutions; strong ability to motivate and manage teams of employees across multiple functions

A strategic and senior sales leader looking for your next career challenge

Travel

Travel Consultant – within this role you will be responsible for making travel reservations on behalf of clients

Travel Agent / Consultant experience in ticketing and BSP. Availability to work early and weekend shifts. Passion and enthusiasm about customer service, sales and travel

If you are a qualified travel agent who has experience in ticketing and BSP with relevant experience in the industry

Warehouse & Distribution

Storeperson – in this role you will be involved in data entry, including stock issues, moves, stock adjustments and stock destructions. You will manage goods inward – samples, part numbers, scanning, label making. You will also coordinate couriers, perform stocktakes and pick and pack goods

Good intermediate PC skills, good communications skills, sound understanding of OH&S requirements, previous experience in similar role an advantage, forklift license (or ability to obtain and operate)

If you have the ability to meet deadlines and be a team player.  A flexible approach to work hours is required in order to ensure warehouse is manned appropriately during leave or busy periods. Your excellent admin skills, coupled with an interest in warehouse operations and ability to "get your hands dirty" will ensure you are shortlisted for this role

Workforce Management / Resource Planning

Workforce Analyst – this role wills see you run an execute workforce management functions such as forecasting, staffing, scheduling & capacity planning, real-time queue management, data and trend analysis. You will generate interval reports that shows statistical data on efficiency and productivity

Candidate must possess at least a Bachelor's/College Degree in any field. At least some working experience in the WFM field is also key, as is the ability to perform basic mathematical and statistical operations using MS Excel (like correlation, standard deviations)

If you have excellent communication skills in order to communicate data accurately and concisely and to be able to write a short interpretation of reports